4G Fail to Connect

4G Fail to Connect

1. Phenomenon:

   Check device status on the home page, 4G signal shows 0, Network Settings shows 4G status as active, but unable to connect to the network.

   •   Network Settings -- SIM card status: Ready
   •   Plan Status: Activated
   •   Data Connection Status:Not Connected/Connected

   

   

2. Reason:

• The SIM card is not properly inserted into the card slot and is not inserted securely
• SIM card plan is not activated
• Bug

3. Main Link Troubleshooting

SIM card channel (Lymow randomly provided or self-purchased SIM card) -- correctly insert into the card slot -- insert/remove SIM card/use customer's SIM card -- use 4G first

4. Troubleshooting Steps:

• Check if the SIM card is correctly inserted into the mower's card slot
• APP -- Network Settings -- 4G Priority, Restart Machine

5. Solution:

• If the customer's own SIM card is OK, a replacement SIM card can be issued.
• If it doesn't work after several insertions and removals, and using the customer's own SIM card also fails to enable 4G, please upload the log first.
• After Lymow Support Team analysis, it will be confirmed whether it is a hardware issue that requires device replacement.